Dear friend,

We appreciate you for your co-operation in using our services. Thanks for sparing your valuable time in visiting our website.

Your feedback is priceless to us. Help us to know your experience with us; your comment will help us to better ourselves. Therefore we request you to leave a reply below; for your feedback or any future enquiries.

We look forward to your comment. Do let us know our improvement areas, so that we can make an attempt to make our services the best!

Thank you for your response! Have a great day!

In case you can not leave the comment, please send us the email to Contact@SantaAir.com. Thank you


  • William

    12/22/2011 at 8:24 AM

    This guy made a great impression! VERY IMPRESSED!! I was very surprised how quickly he responded; he was all very professional and friendly. Will definitely call John again! Thank you!!

  • John

    06/24/2012 at 3:30 PM

    John (him, not me :)) is the most professional technician I have ever worked with. He did an awesome job installing my new Air conditioner

  • James C. Clow

    07/22/2012 at 4:13 PM

    Our Central A/C for our apartment had not been working for a while. I was looking at perhaps paying over a thousand for a new compressor. When John was suggested by my sister, he readily put me at ease that he was both honest and capable. He was quick to respond when I called. It turned out that because of an obsolete and faulty thermostat which we kept overriding, it caused a protective fuse to blow which disabled the compressor. John explained this to me, and also brought the refrigerant up to level, and installed a modern digital thermostat, all for a very very reasonable price. I felt that he was looking after my best interest throughout. Wish I had found John sooner

  • Donald A. Caldwell

    08/08/2012 at 9:03 AM

    I just wanted to let you know how pleased I was with our service call from John yesterday. He answered the phone promptly and was at our house within 30 minutes. That is awesome on a Sunday, and we were suffering at a sweltering 87 degrees in our house. He provided all options and got our cooling system back to normal. I will definitely use you again. Thanks Again!

  • Anthony B.

    08/12/2012 at 2:55 PM

    I would like to take a moment to thank John. This guy has provided me with prompt, dependable and courteous service since last year. He always take the time to explain to me what needs to be done and why and have managed to solve any problems I have had. I would not hesitate to recommend his company to anyone!

  • Sharon Parker

    10/15/2012 at 10:45 AM

    Thanks John for the help troubleshooting my oven,you are truly knowledgeable, and though my case was repairable you helped me save money by helping me to see that to not fix was a better option and lots cheaper. you made a friend 4 life!!

  • Mary T.

    10/24/2012 at 4:32 PM

    John came to my home to service our GE electric water heater. It was not heat enough. I just wanted to tell you that he made our experience outstanding. He explained everything about our unit and what he did to heat it up. I would enjoy having him come out again to service our appliances. Thank you very much, John, you take your job seriously and your communication skills and customer service with your clients are incredible. Keep up the great service. Hope to see you again in the fall

  • Ivan

    11/19/2012 at 10:19 AM

    John was the third technician to come out to fix our water heater and he has finally solved the problem. That’s great

  • Stephen S. Persaud

    12/02/2012 at 3:54 PM

    We called John for complete replacement of our very old water heater. Went quickly and professionally. I watched closely every step of the way. He is very careful, professional, friendly, knowledgeable.

  • Reva R. Price

    12/27/2012 at 11:02 AM

    John helped me with my parents’ heating and air system. He was patient and polite in helping me find the best system for my parents’ needs. Once scheduled he arrived on time and completed the installation in a timely manner, and cleaned up after they were done. Can’t say enough good about guy!

  • Nick

    01/07/2013 at 9:21 AM

    This smart guy is great. Return phone calls with fast response time. Provide great heating and air equipment and fair prices. He was careful in my home. He corrected a problem I have been having for years by moving my furnace to the attic. I finally have great cooling upstairs with my high efficiency Armstrong system and zoning system

  • Roger

    02/03/2013 at 10:49 PM

    John visited my home today to check my crazy heat pump. It never reached temperature and stopped working the day before. I can’t tell you how pleased I was with John’s performance. He was professional and cordial, and worked extremely hard to find out the problem and fix it for a half day. John answered all of my questions, explained what he was doing, and was a real pro throughout the visit.

  • Margaret A. Currie

    02/26/2013 at 1:07 AM

    John has done a number of critical service/repairs for our Caribbean restaurant in Raleigh. He is always prompt to respond, resourceful and cost conscious when we call. We would highly recommend him to any restaurant operation in the area

  • Michael E.

    03/08/2013 at 4:43 PM

    John have taken care our appliances since last year. He always show up on time. He is friendly and knowledgeable. He explain everything he did, and make sure to clean up before saying goodbye. We are totally satisfied!!

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  • Tina

    03/14/2013 at 10:01 AM

    Hi John
    My dryer is working better than ever. It had taken up to 2 hours for an average load since the last rain, now it takes only 40 minutes. That’s great
    Thank you so much, I really appreciate it!

  • John Avant

    04/22/2013 at 9:17 PM

    I was very impressed with John and the work he did at our home. He called before coming to confirm our appointment, then showed up on time. We were experiencing a problem with water leaking from our refrigerator. He quickly diagnosed and fixed the problem. Then, even though I told him it was not necessary, John insisted on staying to help me put all the food and containers back into the refrigerator. We will definitely rely on John for all our future needs, and highly recommend him to anyone needing appliance repair.

    • John@SantaAir.com

      04/23/2013 at 10:18 PM

      Dear Mr. John Avant,

      Thank you for your trust in our company and myself. I just did my best to solve the problem. Sometime, the small mistake of the manufacture make the big problem for us and we need to modify to make it work better than the original. We believe that your refrigerator will never leak again. Fell free to contact us for any problem.

      Help me to say thank you to your wife, Ms. Martha

      Have a great day

  • John@SantaAir.com

    04/23/2013 at 10:27 PM

    Dear our friends,

    Since we updated the on-site comment function, we can reply to your comment on the site and it will be notified via your email. That should be much more convenience and better than what we do before (we just reply via our personal email). However, we always keep safe your email as well as your personal information.

    Don’t hesitate to contact us for any issue related to our business

    Thank you,

    Have a great day

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  • James and Regina Valley

    06/13/2013 at 2:09 PM

    John Tran, you have excellent customer service skills to completely satisfy the customer with being prompt in your arrival time, very professional, and awesome technical skills. We are extremely thankful for knowing you and what you have done for our air conditioner to make operational again. As you gain more customers and get older, don’t ever change. You will go along way in the USA if you remain the same or get better knowing that there is always room for growth and development. Thank you so much!

    • John@SantaAir.com

      06/14/2013 at 10:37 PM

      Hi James and Regina,

      Thank you so much for your very valuable feedback. Doing business is the way we enjoy our life and we are happy when our customers feel satisfied. I’m glad that you have the cool summer. Although your place is so far from me, please don’t hesitate to contact me for any problems. I’m willing assist you anytime.

      Thank you and have a great day

  • Tom Hartis

    06/28/2013 at 9:16 AM

    Thank you very much John. I can’t thank you enough for your prompt service and fair price! You went the extra mile for us in a bad situation and my family greatly appreciates your efforts. As mentioned please feel free you include me as a reference.

    Best regards,

    • John@SantaAir.com

      06/29/2013 at 1:41 AM

      Hi Tom,

      Thank you so much for your very valuable response. I appreciate it.
      If there is anything I can help you, feel free to let me know.

      Good bless you for your new job.


  • Bharat Z

    07/06/2013 at 9:48 AM

    Would be nice if you can stop by. Not could enough. You have a great customer service. Appreciate checking back with us. Do not make a special trip. Stop by when you are in the area. Thanks

    • John@SantaAir.com

      07/07/2013 at 12:01 PM

      Hi BZ. Thank you so much for your responding. Since we replaced the capacitor, it’s working but not cool enough, it may caused by the dirty condenser coil and could not release the heat as quick as it is supposed. Let me check and clean it for you and that would be better. Good luck to your business

  • Davis

    07/07/2013 at 11:40 AM

    Hi John, thank you very much. The air-conditioning worked great last night. I think the test will be today. We’ll see if it does a good job and keeping it cool ! Let us know when you have the pricing for the new blower – we can get it approved by AHS and get you back our to fix. Thanks again – Davis

    • John@SantaAir.com

      07/07/2013 at 12:10 PM

      Hi Davis,

      Thank you for your good news. Let’s test and don’t hesitate to let me know the result. I’ll check the blower tomorrow and let you know. Hope that the part is in stock and we can get it fixed soon.
      Thank you
      Have a nice weekend

  • Steven

    07/10/2013 at 3:26 PM

    Hi John, the AC is working perfect, thanks for coming by and fixing it yesterday evening and sending the receipt. If you haven’t thrown the old parts away yet, could you hold onto them for a few days in case we need to shown them to the sellers or homebuyer warranty people. We most likely don’t need it but just in case they ask. Thanks

    • John@SantaAir.com

      07/10/2013 at 12:22 AM

      Hi Steven.
      That’s great. Thank you so much for your good news. Sorry that i threw it away. It they need it, you let me know or they can call me. Feel free to call me for any problem. Very nice to meet you and Cindy
      Have a nice summer

  • M.M

    07/15/2013 at 10:42 AM

    I highly recommend AZ HVAC Services, aka Santa Air. John fixed two systems in my home, and was polite, prompt and professional. Parts that had to be ordered came in quickly, and if he was going to be delayed for an appointment, he called. I would definitely use Santa Air again.

    Homeowner in Cary, NC

    • John@SantaAir.com

      07/17/2013 at 1:13 AM

      Hi Mora,

      Thank you so much for your recommendation.
      I’m glad the the AC is working fine now and thank you so much for what you share about the business today. If there is anything I can help, feel free to let me know.

      Thank you.

  • Chris

    07/17/2013 at 9:24 AM

    Hi John,
    The A/C upstairs is working great. Thanks again for your great service yesterday and your reasonable prices. I will use you again in future!
    Take care.

    • John@SantaAir.com

      07/18/2013 at 12:27 AM

      Hi Chris,

      I’m very glad when receive your email and know that everything is working fine. Feel free to call me if you see something wrong.

      Have a great summer

  • Leslie F.

    07/22/2013 at 9:21 AM

    Wow! John is now listed in my contacts in my phone. My warranty continued to give me the run-around for two days and said they could not find anyone to come to my house and fix my A/C. John responded to my email within the hour. He came, quite late in the day (8pm), when it was convenient for me, and only charged me $150 for parts, service, and his expertise. My home warranty company charges me $100 just for a basic service call.

    He is so professional, honest, and kind. I will be a return customer for as long as I am in this area. I cannot gush enough about John, my experience, and Santa Air.

    • John@SantaAir.com

      07/23/2013 at 1:20 AM

      Hi Leslie,

      I don’t know how to say thank you so much for your very good review. That would help us so much on keeping our business better and better.
      Thank you for what we share with during time we talked. Hope that someday, I will meet you, Gary and take about the business, about “Rich dad, Poor dad” 🙂

      Have a great summer,

  • John@SantaAir.com

    07/25/2013 at 11:02 PM

    Letter from our customer, our friend

    Thank you, Nir!


  • Al Jamshidi

    07/29/2013 at 11:04 AM

    Your guy done a grate job for us, we thank you, we will call you for sure if we have any issues not just AC but for all of our appliances.
    Thanks again

    • John@SantaAir.com

      07/30/2013 at 12:07 AM

      Hi Al, Thank you so much for your valuable respond to our service. That would be our pleasure to cooperate with you.
      Good luck to your business.

  • Michael

    08/01/2013 at 3:20 PM

    Hi John, thanks for checking in. The air conditioning has been running great! I can’t thank you enough for coming so late on Sunday and getting it fixed

    • John@SantaAir.com

      08/03/2013 at 12:27 AM

      Hi Mike,
      Thank you for your good news. We’re very glad when you enjoy the cool from last Sunday night. Have a nice summer

  • Isaac Esteves

    09/10/2013 at 10:37 AM

    I highly recommend John Tran and Santa Air. My air conditioner had broken down and I had left John a message and he called back the same day. He came that same day gave us the diagnostic and our options. He ordered the part that same day and as he promised he would have the air conditioner fixed in two days he did. The air conditioner is working perfectly ever since and his work is guaranteed. John kept following up with us to make sure the unit was working with no problems.
    We are very happy to have met John because he is very responsible and we highly recommend him.

    Isaac Raleigh NC

  • Cathy O

    07/08/2014 at 9:31 PM

    Dear John,

    I’d like to thank you again for such prompt and courteous service. This is the second time I have called and you quickly came and fixed the problem. With the temperature at over 90 degrees, I greatly appreciate you coming out at 8pm to fix my air conditioner. Thank you for the great service!

    Cathy O

    • John@SantaAir.com

      07/09/2014 at 12:31 AM

      Hi Cathy,

      Thank you so much for your feedback about our service. I’m glad that you’re happy Hopefully it can last very long and you will never call us again 🙂

      Thank you

  • Janice H

    08/07/2014 at 4:34 AM

    John with Santa Air is great. Like the previous reviewer, John is now a contact in my phone.

    One year ago, I came home from work on a Friday and discovered my AC had stopped working. It was the during one of the hottest times of the year in the middle of the long holiday (July 4) weekend. I contacted Santa Air and John came out within a few hours and fixed it for me. The capacitor needed to be replaced, which luckily was an easy and relatively cheap repair. My AC was back up and running the same day. This year, I noticed my AC was not cooling very efficiently. The unit is very old and received minimal to no maintenance for many years. I contacted John to have him check out my unit and also schedule a tune-up. He found the freon to be low and suspected a small leak. Due to the high price to replace the entire AC unit, he recommended recharging the freon and seeing how it does rather than replacing the unit. He charged me a very reasonable price per lb for the freon and the labor fee/tune-up charge was very reasonable as well.

    John is very nice, friendly, professional, and honest. He also is great with both scheduling appointments and emergency repair situations. Highly recommended for AC tune-up and repair.

  • Jessi L

    11/19/2014 at 9:39 AM

    Simply AWESOME. John is kind, smart and really can fix the problem. He will not oversell on something you do not need. I was sure my ancient thermostat needed replacing – and he said – it is fine. So many others would have taken my money to replace it. Instead he found burned wires and bad connections in the heat pump. This was his second visit here and he came same day as I called – at night even since he was booked solid during the day. I would recommend him one thousand times.

  • Euricka

    02/09/2015 at 5:03 PM

    Thank you so much for fixing my dryer! Now, I am back in business. Your professionalism was exceptional. I definitely recommend your company to others!

    • John@SantaAir.com

      02/13/2015 at 2:16 AM

      Hi Euricka,
      You’re welcome. I’m glad that it’s working well and you’re happy 🙂
      Don’t hesitate to give me a call if you have any question
      Take care

  • Lora Edgar

    04/09/2015 at 4:21 PM

    John was on time and very thorough. He is also nice and professional. He took pictures on his phone to show me before and after sealing some air leaks. He never tried to up sell me which I appreciated. Excellent service overall!

    • John@SantaAir.com

      04/09/2015 at 11:27 PM

      Hi Lora,
      Thank you ao much for your feedback. I appreciate it. I’m glad that can help your AC working well and more efficient. Besides, your satisfaction is also my happiness.
      If you have any further questions, please don’t hesitate to contact me

  • Jane

    04/11/2015 at 12:53 PM

    Very prompt, courteous, and professional Got everything installed and working. Excellent service!!

  • Mike T

    04/22/2015 at 3:36 PM

    SantaAir is fantastic! They are my goto for any hvac and h2o tank issues! Santa has come to the rescue for my house and rental properties. Similar to Jessi’s review, I encountered another [big name] hvac company that charged hundreds of dollars for a $28 capacitor and then tried to pressure me into letting them replace my entire system. John looked at it and re-assured me that the system did not need to be replaced. One year later, it is still running well.

    John is not only an expert at his craft, he is honest, fair and provides excellent customer service. Those are qualities that are hard to find.

    Thank you SantaAir!

  • Jeffrey T

    04/29/2015 at 9:54 AM

    John is the best guy I have ever run across in the air conditioning repair business. It’s so hard to find a talented and honest person these days and john is both. I am an investor and I own many properties and this guy is such an important part of my team. If you’re AC is broken, call John and soon you’ll be as cool as he is

  • Teresa W

    05/05/2015 at 10:35 PM

    John is a sweet, polite & professional person. He showed me pics and video of the issues I was having with my unit. It was like “show and tell” repair. That made it real easy to see what the problems were. My house is cool now and I am a satisfied customer. As a woman, some repair folks try to take advantage, but John did not. He did not try to upsell me anything I didn’t need. He demonstrated that he is a knowledgeable expert in his field. I will definitely use his services again

  • Heather B.

    05/12/2015 at 11:44 PM

    Extremely fast. Submitted the request in the morning and he was there by the afternoon. Very professional and helpful. Good value and honest person. Will definitely be first call if I need repair work again

  • Irene A

    05/18/2015 at 9:20 AM

    John is very helpful and hardworking person. I hope his business is growing. Will recommend him to friends and family

  • Beth

    06/24/2015 at 8:35 AM

    John is professional, kind and enormously helpful. A great pleasure to work with him – I always feel like he has give me good advice on repairs and doesn’t charge any erroneous or exorbitant fees. He is the best around!

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